Customer care Representative- Check ‘n Go/Allied Cash Advance

Customer support Representative- Check ‘n Go/Allied Advance Loan

Would you enjoy supplying service that is excellent building enduring consumer relationships? Do you need to go beyond old-fashioned retail jobs and begin to build your job? Are you experiencing curiosity about being part of an industry-leading monetary solutions business? Do you want in order to make the next move? In that case, you want to keep in touch with you!

Summary of Part and Key Accountabilities:

Our Customer Service Associates are in the center of that which we do at Check ‘Go and Allied advance loan, both right an element of the Axcess Financial category of organizations. Daily in urban centers and towns in the united states, these are typically greeting clients, processing loan requests, responding to inquiries about items, marketing new items, and much more — all using the objective of delighting our respected clients. We offer cash solutions for genuine people and make an effort to function as very first option for everyday monetary solutions. We users concentrate on building relationships to make certain client requirements are increasingly being offered with the most useful services and products we are able to provide.

Essential Duties:

  • Relationship management: place our clients during the center of every thing we do. Exemplify our product product product Sales culture. Serve and educate customers regarding the item profile. Escalate problems into the shop Manager, DDO, and Corporate Office if struggling to resolve the problem straight because of the client.
  • Cash management: Handle and count currency, money, and coins to incorporate owning a money cabinet, counting money deposits, going cash from protected safe to cash cabinet along with other money managing demands. Accountable for bank deposits or bank pick-ups. Balance batch that is individual with shop product product product sales reports at end of time and assist with resolving over/shorts as required.
  • Loan processing: Perform customer that is necessary to validate information presented. Accurately process loans and deals per business policy.
  • Conformity: in charge of compliance with company/State policy and procedures including Federal legislation where applicable.
  • Inbound/Outbound calls: response phone inquiries as a result to basic concerns, consumer applications, demands or other problems. Destination customer that is outgoing and collection telephone telephone calls relative to federal laws and shop running procedures.
  • Brand Ambassador: improve the Check ‘n get brand name skillfully and guarantee shop look ( external and internal) is maintained to business requirements. Help in the execution of all of the business marketing plans and programs, ensuring exact and set-up that is timely exceptional execution and within founded due dates.

Minimal Education and Enjoy Involved:

  • Couple of years sales that are previous customer support experience chosen.
  • Couple of years cash management experience chosen.
  • Will need to have own private transportation that is reliable conformity with posted policy and procedure. This could NOT add public transport, transportation from household or buddies. Must keep a valid license and Automobile that is valid Insurance used by the organization.

Real Needs:

Furthermore, you can expect: competitive compensation (base pay + incentives) and advantage programs ( ag e.g., medical dental, life insurance policies), a substantial premium time off system, 401k retirement plan, tuition reimbursement, plus a work environment that is engaging.

About Axcess Financial:

Our company is an independently held company headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to address their personal funds whenever, where and just how they need. It is our mission getting individuals the income they require whenever they want it. We make certain we do this in means that is accountable and of their means.

Dedication to Diversity:

Axcess is dedicated to employing and keeping a workforce that is diverse. Our company is proud to be the same Opportunity/Affirmative Action-Employer, making choices without respect to battle, color, faith, sex, sex identity or phrase, intimate orientation, nationwide origin, genetics, impairment status, age, marital status, protected veteran status or other class that is protected.

This publishing is meant to explain the basic nature associated with the work expected to be done and it is maybe not a thorough listing of all obligations, duties and abilities necessary for the career.