People Fraudulently making use of the company title ACE money Express

The Washington State Department of Financial Institutions (DFI) has gotten complaints that are several Washington customers against Ace money Express. A few consumers stated that they certainly were contacted by email or telephone by individuals trying to gather loans for $750 or less.

Customers who possess either reduced that loan, or have not removed a loan through the business report they have been:

  • Contacted by a person called Frank Dollard Debt Settlement Division that is representing,
  • Contacted by someone known as Mike Bell on the part of Chris Robinson & Associates (or C R and Associates),
  • Contacted by financial obligation Healing,
  • Refused info on the so-called loan and evidence of the debt,
  • Given fake situation numbers and threats of technical proof that cash was deposited in to the consumer’s account,
  • Gotten needs to produce payment by means of pre-paid cards, and/or
  • Threatened with appropriate action by way of a court or because of the I.R.S. or prison time if payment had not been supplied.

These details is alleged because of the customers and contains maybe maybe not been verified by the Department.

This is actually the contact information that is related to these apparent frauds:

Those perpetrating these scams aren’t certified because of the Department and are also perhaps maybe not registered to conduct company in Washington State by the Department of Licensing, the Department of sales, or even the Secretary of State. The Department of Licensing licenses and regulates debt collectors under RCW 19.16.

DFI warns Washington customers:

  • Never ever deliver cash or offer use of your bank or bank card in reaction to telephone that is threatening or email messages you get claiming which you owe a financial obligation.
  • Never ever offer any information that is personal, such as for instance social safety quantity, charge card, or banking account information to virtually any individual, internet site, or business without first verifying their identity and license status.
  • Be sure a economic solutions company or person is correctly licensed to conduct company when you look at the state of Washington using the “Verify a License” function in the DFI’s site at
  • Check out the permit status of debt collectors aided by the State of Washington Department of Licensing at

ACE Cash Express Inc Of Irving Texas

Take note that Ace money Express shouldn’t be mistaken for ACE money Express, Inc. (ACE) d/b/a ACE America’s money Express, 1231 Greenway Drive, Suite 600, Irving Texas 75038-2511, that was formerly certified in Washington.

ACE money Express, Inc. (ACE) has furnished the information that is following help customers figure out whenever the best interaction is gotten out of this business:

ACE will not deliver email messages from “” records. All ACE emails come from an “” account. Also, whenever ACE workers contact a customer by phone, they will determine by themselves to be from ACE money Express.

ACE identifies it self on all communication. All communication regarding collections comes directly from ACE headquarters that is corporate Irving, Texas. a customer can request a Verification of financial obligation at any right some time ACE will give you the verification as needed for legal reasons.

Important info for Washington State Consumers. Information Regarding Federal Commercial Collection Agency Legislation

Residents for the State of Washington are informed that Washington State legislation provides in RCW 31.45.105(1 d that is)( and (3) that a “small loan” (often known as a “payday loan”) created by an unlicensed entity to an individual physically based in Washington State is uncollectible and unenforceable in Washington State. a loan that is“small is defined in RCW 31.45.073 and it is a loan that will not go beyond $700. Collection tasks involving loans of $700 or less are susceptible to RCW 31.45.082, which limits the time, spot, and way for which a quick payday loan can be collected. Payday loan providers should also offer borrowers with an installment plan if the debtor struggles to spend the tiny loan straight back if it is due.

From you, the collection activity may be subject to the federal Fair Debt Collection Practices Act if you received a loan from a lender or owed money to a business and someone other than the lender or business is now attempting to collect. You can request a “written validation notice,” which must include the amount of the debt, the name of the creditor you owe, and your rights under the FDCPA if you receive a communication from a party claiming that a debt is owed.

You can contact the Federal Trade Commission at 1-877-FTC-HELP or online at if you have questions regarding federal debt collection laws

Prevent and Report Identity Theft

Customers should not make re re re payments over the telephone or via e-mail to a alternative party financial obligation collector that does not want to supply a written validation notice. Regardless of if the celebration seemingly have a few of your own personal or economic information, you shouldn’t make re re re payments or offer banking account or bank card information without finding a written validation notice. In the event that scammers curently have your money information, social safety quantity, or other nonpublic information, you might be a target of identification theft. The Federal Trade Commission (FTC) has information for victims of identification theft online that is available at.

You have been the victim of a financial scam and are concerned about your personal financial information, contact your bank and the three major credit bureaus if you feel. Procedures for calling the credit reporting agencies can be found in the FTC’s website

Report Suspicious Activity, Scams or Fraud

If some body threatens to garnish your wages, contact your manager, or makes use of threatening, daunting, or language that is offensive report such actions to mention and federal regulators.

Washington State residents just: if you’re a target of a group scam or you suspect unlawful or fraudulent task involving a economic service or product, please contact the Department of banking institutions at 1-877-RING-DFI (746-4334), or on line at You might also want to contact the state of Washington workplace for the Attorney General at …gov.

If you reside an additional state, get the regulator at home state.